MyDaycare Plus is management software designed for childcare services. It is operated by Every8 Cloud Inc. , hereinafter referred to as E8C .
This Privacy Policy explains how personal information is processed, used, disclosed, retained and protected in connection with the use of MyDaycare Plus .
It applies to the website, web application, mobile applications, modules, integrations, support services and artificial intelligence features of MyDaycare Plus .
This Policy forms an integral part of the Terms of Use of MyDaycare Plus .
Childcare services use MyDaycare Plus to manage their operations and data.
The information contained in MyDaycare Plus is primarily entered, imported or transmitted by childcare services and their authorized users.
The childcare service determines, in particular:
In this context, E8C processes the information on behalf of the childcare service in order to provide and operate MyDaycare Plus .
E8C does not directly collect information from children or parents in the normal course of using MyDaycare Plus . This information is provided and managed by the childcare service.
E8C is, however, responsible for the information it collects directly to manage its own activities, including customer accounts, subscriptions, billing, commercial communications, technical support and Service security.
MyDaycare Plus stores the information required to operate the Service and provide the features used by the childcare service.
The nature of the information depends on the activated modules and the data entered or imported by users.
This information may be required to manage:
MyDaycare Plus may also store technical information required for the operation and security of the Service, including login dates, activity logs, technical errors, IP addresses, devices used and operations performed.
E8C limits the processing of information to what is reasonably necessary to provide the Service and perform the requested features.
The information processed in MyDaycare Plus comes primarily from:
The childcare service may import information from another software application, file or external system.
Information is used to:
E8C may also use technical, aggregated, anonymized or de-identified information to improve the performance, security, interfaces and features of MyDaycare Plus .
This information must not be used to directly identify an individual.
The childcare service is responsible for the information it enters, imports, uses or asks E8C to process through MyDaycare Plus .
It must, in particular:
The childcare service must not enter information into MyDaycare Plus that it is not authorized to collect, use, retain or disclose.
Information contained in MyDaycare Plus is accessible only according to the roles and rights configured by the childcare service.
The childcare service is responsible for determining which users may access the different information and features.
Authorized E8C personnel may access information only when reasonably necessary to:
Access by E8C personnel is limited to individuals who require it to perform their duties.
E8C may use service providers to operate certain parts of MyDaycare Plus .
These providers may offer services related to:
For each provider, E8C limits disclosure to the information strictly necessary to provide the relevant feature or service.
Providers are subject to confidentiality and security obligations appropriate to the nature of the information processed.
E8C does not sell or rent information contained in MyDaycare Plus for advertising purposes.
MyDaycare Plus allows the childcare service to activate integrations with external systems, including:
When an integration is activated, the childcare service instructs E8C to transmit or receive the information required for the integration to operate.
Only the information required to perform the integration is transmitted.
External systems are operated by independent organizations or providers. Their practices may be governed by their own privacy policies.
MyDaycare Plus may offer artificial intelligence features that can, in particular:
These features are assistance tools and do not replace the judgment of a qualified person.
When an artificial intelligence feature is used, MyDaycare Plus transmits only the information strictly necessary for the requested analysis or task.
Depending on the feature, this may include:
MyDaycare Plus does not automatically transmit all information contained in an account or record when it is not required for the requested task.
Some features may be provided with the assistance of specialized artificial intelligence providers. These providers may process information outside Québec or Canada.
E8C assesses the information transmitted, its sensitivity, the purpose of the processing, security measures, retention practices and the provider’s contractual terms.
Where possible, providers are selected and configured so that childcare service data is not used to train their general-purpose models.
Results produced by artificial intelligence may be inaccurate, incomplete or misinterpreted. They must be reviewed by an authorized user before being used, recorded or communicated.
Artificial intelligence features must not be used as the sole basis for an important decision concerning an individual.
The primary data of MyDaycare Plus is hosted in Québec.
Certain features may nevertheless require limited processing of information by a provider located outside Québec.
This may include:
Before disclosing information to a provider located outside Québec, E8C assesses privacy-related factors in accordance with applicable requirements.
This assessment considers, in particular, the sensitivity of the information, how it will be used, security measures, contractual protections and the applicable legal framework.
Information is retained for the period required to provide MyDaycare Plus , perform the requested features and comply with applicable obligations.
Information entered by the childcare service is generally retained while the account is active.
The childcare service is responsible for determining the appropriate retention period for its records.
After the Service ends, the childcare service may request an extraction of its data during the period specified in the Terms of Use.
After that period, information may be deleted, subject to:
Information may remain temporarily in backups after it has been deleted from the active system.
E8C implements reasonable administrative, technical and organizational measures to protect information processed in MyDaycare Plus .
These measures may include:
The childcare service must also protect its accounts, devices and credentials and promptly inform E8C if it suspects an incident.
No method of electronic transmission or storage can guarantee absolute security.
A privacy incident may include unauthorized access, use, disclosure or loss of information.
When E8C becomes aware of an incident, it takes reasonable measures to:
When E8C processes information on behalf of a childcare service, it informs the childcare service in accordance with applicable obligations.
Where required by law, the individuals and authorities concerned are also notified.
Depending on applicable law, an individual may have the right to:
Requests concerning information contained in a childcare service account should normally be addressed directly to that childcare service.
E8C may provide the childcare service with reasonable assistance to process the request.
Requests concerning information collected directly by E8C , including information related to the customer account, billing or support, may be addressed to E8C ’s Privacy Officer.
The MyDaycare Plus website and applications may use cookies, session identifiers, local storage and other technologies required to:
Some cookies are necessary for MyDaycare Plus to operate.
Disabling certain technologies may prevent some features from operating normally.
E8C may communicate with representatives and users of childcare services to provide:
An individual may unsubscribe from promotional communications.
Communications required for account administration, security or operation may continue to be sent.
E8C maintains policies and practices concerning, in particular:
E8C conducts privacy impact assessments where required by law, including for certain new systems, new features and processing outside Québec.
Questions, requests or complaints concerning information for which E8C is responsible may be addressed to:
Privacy Officer
Every8 Cloud Inc.
Email: info@magarderieplus.com
When a request concerns data managed by a childcare service in MyDaycare Plus , E8C may direct the individual to the childcare service concerned.
E8C may amend this Policy to reflect:
The date of the most recent update appears at the beginning of the Policy.
When a material change is made, a notice may be posted on the website, in MyDaycare Plus , by email or at login.
This Policy is interpreted in accordance with applicable privacy laws, including the laws of the Province of Québec and, where applicable, the federal laws of Canada.
This Policy is written in French and translated into English for convenience.
In the event of any discrepancy between the French version and an English or other translated version, the French version prevails, subject to mandatory legal requirements.