1. Definitions

Account Holder means the organization, daycare, or entity that uses MyDaycare Plus and whose users have access to the service.

Personal Information means any information that can identify an individual, including children, parents, or staff members.

Service means MyDaycare Plus and all related services provided by E8C .

2. Categories of Personal Information Collected

We collect the following categories of personal information, depending on how you use the service:

Registration Data

• Organization name
• Email address
• Contact information for the account holder and users

Daycare Operational Data

• Children’s names, dates of birth, and contact details
• Attendance, activity, and emergency contact information
• Staff information related to management of the service

Billing Data

• Payment and billing information
• Transaction history

3. How This Information Is Collected

We collect personal information when:

• You create or register an account
• You enter or import data into the service
• Your users interact with the application
• You use export functionality or integrated modules and APIs
• You communicate with our support team

4. Purposes of Collection and Use

We use personal information to:

• Provide, operate, maintain, and improve MyDaycare Plus
• Manage your account and users
• Provide support and related services
• Manage billing and payments
• Comply with applicable legal obligations

We process your personal information only for purposes compatible with those stated above.

5. Consent and Account Holder Responsibility

The account holder represents and warrants that it has all rights, authorizations, and consents required to collect, use, and disclose the personal information processed through MyDaycare Plus , including information relating to children, parents, and staff, in accordance with applicable laws, including Law 25 and, where applicable, the Personal Information Protection and Electronic Documents Act, or PIPEDA.

6. Data Retention and Export

Your data is hosted and processed in Quebec.

At the end of your service, you may request an extraction of your data for a maximum period of three (3) months following termination or expiration of access, in accordance with the terms described in the Terms of Use.

7. Data Transfers Through API Integrations

No data is disclosed to third parties except where necessary for the use of modules or functionality expressly activated by you.

This may include, for example, API integrations with government systems such as the Quebec Ministère de la Famille’s PISG.

In such cases:

• Only the data strictly necessary to operate the module is transmitted.
• The data is processed by independent third-party systems.
• E8C does not control the location of third-party servers and cannot guarantee that such data will be processed or hosted in Quebec.

8. Disclosure to Service Providers

We may disclose your personal information to service providers or technical partners that help us operate MyDaycare Plus , including providers of hosting, security, and analytics services.

These service providers are subject to strict contractual confidentiality obligations and use your information only to provide the required services.

9. Security of Personal Information

We implement reasonable technical, physical, and organizational measures to protect personal information against loss, unauthorized access, disclosure, alteration, or destruction.

Measures Include, Without Limitation

• Encryption of data in transit
• Regular backups in accordance with industry practices
• Role-based access controls
• Internal incident management processes

No security measure is perfect, and you acknowledge the risks inherent in the use of hosted services.

10. Notification of Privacy Incidents

Where a privacy incident presents a risk of serious harm, we will notify you in accordance with applicable legal obligations, including Law 25, without undue delay, and provide relevant information to allow you to take appropriate action.

11. Retention of Personal Information

We retain your personal information for as long as necessary to:

• Provide the services
• Comply with our legal obligations
• Manage potential disputes or enforce our agreements

12. Your Rights

Subject to applicable laws, you may:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion, portability, or restriction of processing, where applicable

To exercise these rights, contact us at info@magarderieplus.com.

13. Changes to the Privacy Policy

We may update this policy to reflect changes in our practices, services, or legal requirements.

Changes will be published on the website or communicated to you by email. Continued use of the service after the changes take effect constitutes acceptance of the revised policy.

14. Contact Information

If you have any questions, requests, or concerns regarding this policy or the protection of your personal information, you may contact us at info@magarderieplus.com.

15. Governing Language

This policy was drafted in French. Any translation is provided for informational purposes only. In the event of any discrepancy, the French version prevails.